Policies & Terms
Clear expectations for every submitted sample. Review the principal conditions for sample receipt, processing, retention, additional testing, cancellations, refunds, shipping, transfers, and testing limitations.
What to know before and after your sample arrives
This policy applies to samples submitted to Lis Biotech and summarizes the principal conditions regarding sample receipt, processing, retention, additional testing, cancellations, refunds, and sample transfers.
Processing starts after the sample is accepted.
The official receipt date is when the sample is physically received and recorded. Samples missing required information may be placed in Pending status until the information is received.
Submitted samples and available residual material are maintained for a maximum of fourteen calendar days from the original date of receipt.
Requests depend on remaining material.
Additional testing, eligible upgrades, and transfers are subject to sample availability, condition, technical suitability, applicable charges, and Lis Biotech confirmation. These requests do not automatically extend the original retention period.
Customer Order & Sample Handling Policy
Please review the full policy below for detailed terms covering sample handling, cancellations, refunds, shipping responsibility, confidentiality, and laboratory scope.
Laboratory results apply only to the sample(s) received and tested by Lis Biotech at the time of testing. The customer or their representative is responsible for proper collection, identification, and representativeness of the submitted sample.
Not Enough Sample (NES)
Samples with very limited material may require additional handling or may not support all requested analyses. When applicable, an NES fee of $40 may apply.
Inhibited Samples
If inhibition prevents reliable PCR analysis, the laboratory will report the condition and available options. A request to cancel testing at the inhibitor stage may be subject to a $50 cancellation fee.
Our team can help.
Contact Lis Biotech if you need clarification about sample receipt, remaining material, additional testing, cancellations, refunds, or transfer requests.