A Safer Place for Everyone
Lis Biotech Laboratories combines agility, reliability, and accuracy in the analysis needed
We are part of a living and dynamic microscopic world.
Detection and quantification of environmental microorganisms allows us to know about our surroundings.
With that information we may take actions to live in a safer place.
To compare molds detected in ERMI, HERTSMI-2, and FUNGITEN visit LISBT_List of Molds
Once the order is created, you will receive your sampling kit in 3-4 business days (*). You can request a shipping label to support@libt.com for sending us your sample at no additional cost, this return service takes between 3 to 4 days (If you prefer to use another mail service to send your sample to our lab, please mail it to: Lis Biotech, 4242 Medical Drive, Suite 7325, San Antonio, Texas 78229). Once your sample is received at Lis Biotech, our laboratory will process the sample in the time chosen by you (Same Day, 1, 2, 3 or 5 days) and a report will be sent to you via email.
Lost Sample Disclosure: Lis Biotech is not liable for any packages lost in transit to our laboratory. This a rare occurrence, however if this occurs Lis Biotech accepts no liability. We have no connection with any of the courier companies. If you do not wish to use the USPS return postage provided by Lis Biotech, you may choose another carrier of your preference at your own expense.
Consulting Disclosure: Lis Biotech is an environmental laboratory, aiming to provide our customers with agile, reliable, and accurate results. Our team can explain to you the basis of the test. However, we do not directly offer any type of consulting, remediation and/or health advice, or interpretation/guidance of your results. To establish an action plan based on your laboratory results, please contact a professional specializing in CIRS, a remediation specialist, mold inspector, or other environmental professional. Although we do not have any affiliations, our company will happily suggest a list of professionals to contact.
AGILITY. Best technology and partnerships to deliver results fast and smoothly.
RELIABILITY. Committed with quality and high work ethic.
ACCURACY. Precise and reproducible results.
Terms & Conditions
Once the purchase has been made online, the customer will receive the kit requested (cloth sampling or vacuum) in approximately 3 to 4 business days. When the order has been fulfilled you will receive a confirmation email that includes tracking information.
We do offer expedited kit shipping, customers may pay for this service online by 3:00 PM CST and the kit will be shipped overnight. Orders received after 3:00 P.M. CST will be sent the next business day.
All services include postage service for returning samples to Lis Biotech. We include the 3-4 days return postage offered by USPS. However, customers may choose to use any other courier service at their own expense.
Once the sample is received by Lis Biotech, an email is sent to the customer with the due date depending on Sample Processing Time (SPT) ordered online.
For 1-Day service, the sample must be delivered to Lis Biotech, no later than 2:00 P.M. CST to receive the report the following business day up to 7:00 P.M. CST. If the sample arrives later than 2:00 P.M., it will be processed the next business day and the report will be delivered 2 business days after reception of the sample.
For Same-Day service, the sample must be delivered to Lis Biotech no later than 10:30 A.M. CST to receive your report by 7:00 P.M., that day. If the sample arrives later than 10:30 A.M. CST, the report will be delivered the next business day during the morning..
Samples received without Chain of Custody form will be held as “Pending” until the customer information is gathered to start processing. The Sample Processing Time will be from this point.
- The presence of qPCR inhibitors must be mitigated by the customer by avoiding taking dust samples from areas “under construction” rich in drywall, cement, or rusted areas. Samples taken from these areas may result in inhibition because of chemicals present in these substances.
- If the laboratory suspects inhibitors are present in dust, the sample will be held and the client will be contacted to request how to proceed:
- Run anyway, under client’s responsibility.
- Run with additional steps to attempt to remove inhibitors. Additional cost will apply.
- Send another sample cloth/vacuum collecting from a different area. Additional cost will apply.
- Cancel the order. Cancelation fee will apply (15% Order)
- Once a sample is analyzed and it presents inhibition, the customer will be notified to request how to proceed:
- Send report as is
- If leftover dust is available, run with a method specially designed to remove inhibitors at extra cost.
2. Same-Day samples are treated with inhibitor removal treatment as part of the service. No additional steps can be offered for this sample in case of detection of inhibition after using the treatment.
3. The laboratory will use all resources available to remove inhibitors, however we cannot guarantee that all inhibitors will be removed and most accurate results will be reported if the inhibition persists.
We offer an upgrade service from HERTSMI-2 or FUNGITEN to ERMI or ERMI+3, and from HERTSMI-2 to FUNGITEN:
- In cases where the QCPR has not been conducted, upgrades are available by covering the price difference, without any additional cost.
- For service with 5, 3, and 2 Days of Processing Time, the requests must be submitted via email to support@lisbt.com by the end of the business day following the email confirming sample reception.
- For services with Same Day and 1 Day of Processing Time, requests must be submitted via email to support@lisbt.com no later than 12:00 PM CST on the day of the email confirming sample reception.
- If the QPCR has already been completed, it is possible to add an additional analysis (using available leftover dust) for an additional fee beyond the original payment.
** This option is available up to two weeks after receipt of the sample.
Cancellations are accepted for all services with a turnaround time over 2-days. We do not offer cancellation for orders with a turnaround time of 1-Day or Same-Day.
Cancellation must be requested via email to support@lisbt.com no later than 1 day after the sample is received by Lis Biotech.
For the sake and protection of Lis Biotech employees and customers the cancellation cannot be processed by phone. All cancellations must be received in writing via email.
A refund of 85% of the total purchase is available only if the cancellation is requested via email to support@lisbt.com during the timeframe mentioned above.
A refund of 85% the total amount paid online when a coupon was applied is available. However we will only return 85% of the discounted rate you received with your coupon at the time of purchase.
The refund request is under the customer’s will and responsibility. Again, please submit via email to support@lisbt.com stating your order number and contact information.
The refund request must be submitted in writing within 90 days after the purchase. After this time Lis Biotech offers credit (in US dollar currency) to the customer for future testing.
Lis Biotech will return monies back in your original payment method with a minimum of 5 business days for the refund to be processed.
If the customer’s original payment is unable to be processed. We will offer the option to receive a check.
All discount coupons must be applied at the moment of online order, no refund is available if the coupon is not used at the time of purchase.
Lis Biotech protects any information that the customer gives through the use of this website, as well as the customer’s privacy.
The customer information is kept under strict confidentiality for internal records.
Lis Biotech is not liable for any packages lost in transit to our laboratory. This a rare occurrence, however if this occurs we have no connection with any of the courier companies to do anything other than render you a new sampling kit. If you do not wish to use the USPS return postage provided by Lis Biotech, you may choose an alternative method of postage at your expense.
Lis Biotech is an environmental laboratory, providing our customers with reliable results. Therefore we do not directly offer any type of consulting, remediation advice or interpretation of your results. For more information please contact a remediation specialist, mold inspector, or other environmental professional.